Although we strive to do our best, sometimes we do make mistakes, so if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it. Other returns are accepted on any unopened/un-used item for 30 days after ordering. All returns require a Return Merchandise Number (RMA#). To obtain an RMA # email us at Joan@scrapforless.com and provide us with your name, order number and what items and quantities you want to return. Please note the following limitations on returns: - Shipping charges are non-refundable & customer is responsible for shipping charges for returns to ScrapForLess.com. - Items must be returned in original packaging and unopened. - Restocking fee of 10% is charged on returns. Please mail your package in a prepaid, insured, traceable method to the address below. ScrapForLess.com 5327 Sand Lily Dr. Naperville, IL 60564